We are specialist retail and food & beverage experts, working with airports, airlines, investors, operators, architects, designers, and hospitality companies looking to develop or improve their commercial offer.
With over 25 years’ industry experience, working in airports, where we were responsible for devising, implementing and operating world-class duty free, food & beverage and advertising businesses, building an enviable network of contacts and brand associations along the way. We are well versed in the end-to-end requirements of creating a successful offer and, as such, are one of the few resources who have proven practical experience setting up a duty free business from scratch, as well as multiple home-grown concepts across all categories.
‘We work personally with our clients to deliver tailored solutions, rather than simply analysing data and applying a standardised business model’
WORKING WITH US
We can help bridge the gap between design consultants, data analysts and the end user or owner, when it comes to planning commercial space, by advising on the design, layout, brand and product content and applying operational logic to ensure the resulting customer offer is fit for purpose.
Ideally, we assist from the planning stages, helping to validate designs and translate available data into a customer strategy.
‘The general perception is that retail space in an airport should be easy money. In reality, as operators, we know that it is all too easy to get the balance wrong’
Our services are mainly used by duty free, food & beverage operators or airport landlords who are looking for practical, hands-on support rather than theoretical and report-based advice.
HOW WE CAN HELP
Whether you are an airport operator, owner or investor looking to maximise retail returns, or a retailer looking either to enter the airport market or grow your existing airport presence, we can support and enhance your business.
We combine our international knowledge base and experience of airport terminal operations to help you to achieve the most out of your retail and F&B space.
Through an understanding of the competitive landscape, both domestic and international, we assess when/how to invest in infrastructure development and how that operates alongside airline retail revenue positioning. We consider how to maximise revenue by working more closely with all stakeholders and assessing how to use Big Data to better understand customers and future opportunities.
When managing airports ourselves as in-house operators and landlords, we found that there were gaps in support from consultants and that the skill set required to achieve full delivery of a plan was not always available. We fill in those gaps by tailoring our support to meet the actual needs of clients.
We also support designers to reinforce their proposals by providing the rationale behind a design process, ensuring that a project delivers not only a cutting-edge design but the optimum business model that can evolve and remain flexible to meet future business challenges.
Additionally, we assist with tenders, contracts & negotiations and airport advertising strategies as well as help brands enter the Travel Retail (TR) market or improve their performance.
‘We believe successful knowledge transfer is an important outcome of what we do for our customers and we work closely with commercial teams throughout a project. ‘
Meet the partners
Keith co-founded Hunter Palmer - Global Retail Solutions to help fill the void he felt existed in the travel retail marketplace: access to a consultancy that offers practical retail solutions on the ground, in person, at any stage of development, enabling the doers as much as the thinkers. Growing up as an expat, he started work on the shop floor in the UK aged 18, and has gained over 25 years’ experience in retail.
NICK GODDARD-PALMER FIH
Nick is the co-founder of Hunter Palmer - Global Retail Solutions, a strategic partnership created to identify opportunities and actively drive new innovation and business ideas (that are often discussed but rarely implemented). An advocate of “action speaks louder than words”, he has been involved in the creation of many successful airport retail developments and looks to bring pragmatic and viable solutions to a changing industry.
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